Comments on: Homestead.com CEO says screw customers!

By: Mary

Mary — Fri, 02 Nov 2007 01:41:00 +0000

We too have experienced the “screw customer” attitude from Homestead. When we recently switched to their new site builder, Google Ad Sense reported that all 300 + pages of our site were blocked. The response from Homestead was to tell us to remove Ad Sense ads and reload all 1,200 of them on our pages! They gave no explanation why we had to do that. The html of the ads was still the same as when we downloaded it from Ad Sense.

We informed Homestead that due to their inability to help us, we were moving our site elsewhere. Their reaction was to email us that it wasn’t their fault Ad Sense could no longer see the ads which showed perfectly with the old site builder. When we replied that it was now a moot point, we found a new host where Google Ad Sense could again scan their ads on our pages, all they did was repeat in two more emails how it wasn’t their fault. Sounds like they are just trying to cover their own behinds. Not a word that they they were sorry for all the income we lost or how much time it will take to move our site. So I truly believe that the Homestead motto is “screw the customers.”

By: Tim

Tim — Fri, 19 Oct 2007 12:08:23 +0000

I don’t think the CEO of Homestead said “screw customers” - that was your interpretation. Plus, I don’t think that he was directing any of this comments to you personally.

By: Richard Scully

Richard Scully — Thu, 27 Sep 2007 04:29:33 +0000

We are losing customers because our email through Homestead is failing constantly with no results.

Why don’t we all file a class action lawsuit?

We have thousands of pages on Homestead so we’re being held hostage.

By: Kris

Kris — Wed, 15 Aug 2007 17:53:48 +0000

I am experiencing the worst customer service in my life. And yes it is Homestead Tech. I am having this really bad experience with them and decided to check out any blogs or any info that would tell me I’m not alone…I have found countless blogs and info that I am not alone……maybe they wouldn’t have disgruntled customers if they were kind and helpful and your problems would be solved but I’m still waiting after 4 days of emailing and phone calls for any acknowledgement of my problem of them taking alot of money from my checking account that was not authorized…and not putting it back where do you go from here when there is no management to talk to you and you keep getting the run around for days on end? They have my money and want it back!!! No one gives a _____!!!

By: Heinous

Heinous — Thu, 26 Apr 2007 03:38:01 +0000

I just had an experience with their new “SAVE” dept. There was no attempt at SAVING, just the most rude, dropping the phone, *ss that I’ve ever encountered. Things have changed at Homestead for the very worst since most of these posts have been placed here. I say they are having a corporate meltdown of the ugliest kind.

By: Mel

Mel — Sat, 14 Apr 2007 05:30:13 +0000

How do you switch webhosts when you’re making payments to Homestead for your domains? How do you switch webhosts when your SiteBuilder files only work with Homestead?

By: Mel

Mel — Sat, 14 Apr 2007 05:21:53 +0000

I just put a comment on Justin’s CEO blog, and he edited it heavily, and then doesn’t answer the fact that Homestead won’t answer my support emails anymore asking for a blog. He (again) insists I should use their “element” to “embed” a blog. (Tried that, and it looked like ****). What is going on with this company???? I called them today to ask why my support emails are no longer answered, and the rep attacked me with name before I told him because he’s eyes were trained on their CALLER ID. (This is what Justin edited out in my comment on his blog). Why can’t they give us a real blog there? Google has requested that all web hosts provide them with their CNAME instructions, to make this easy for all, yet why won’t Justin comply?

By: Isaac

Isaac — Fri, 13 Apr 2007 23:06:17 +0000

yes, justin cares a lot about his employees and his customers. want to know something pretty sweet about his customer service? get this: all tech support technicians have to follow standard policy and procedures. say, you call into support, and you don’t like what you hear or you felt like you have been misled or given the run around — typical for a call center, right right? well, justin really cares about his customers, enough to the point he will mandate quick fix changes to delight his customers IF you contact him directly. his email address is on his blog and his website. it’s like magic. typically, companies wont even let their customers touch the ceo. but, justin wants to delight his customers, so he will certainly listen to you to the point where he disregards standard policy for refunds and such to delight his customers. so… FYI: when you want something done at homestead, bypass support and go directly to the CEO.

By: Austin

Austin — Fri, 09 Mar 2007 21:04:45 +0000

On one of my assignments, we had a motto. You tell me what you want, I tell you how long it will take and how much it will cost.

It’s a job, not a marriage. We can talk but in the end, If the product doesn’t work, costs too much, or I don’t make any money - everybody is free to walk away. Nobody needs to cop an attitude. Both parties must derive benefit, or no deal - that’s life.

By: Former Homestead Employee

Former Homestead Employee — Fri, 23 Feb 2007 18:41:04 +0000

TJ…good to see that you are taking the high road. Hopefully you didn’t sign up for the FULL YEAR subscription. When you cancel with Homestead, you can only do it by calling them up and you’ll be sent to the “SAVES” team. You can get a lot for your time and trouble with maybe a free 3-6 months of their service, free Searchlight, etc. But they WILL try to save you. If you are fed up, just cancel and if they’ve charged you try to get that charge credited, even if you have a week left in the monthly subscription. they’ll usually oblige! GOOD LUCK!