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	<title>Comments on: Homestead.com CEO says screw customers!</title>
	<link>http://www.erodtech.com/2006/12/18/homesteadcom-ceo-says-screw-customers/</link>
	<description>Blogging, Geek Tech, Gadgets, Search Engines, Media Player Reviews, Tech News, Web Picks</description>
	<pubDate>Fri, 19 Mar 2010 10:49:07 +0000</pubDate>
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		<title>By: Danielle Cuddie</title>
		<link>http://www.erodtech.com/2006/12/18/homesteadcom-ceo-says-screw-customers/#comment-10364</link>
		<dc:creator>Danielle Cuddie</dc:creator>
		<pubDate>Thu, 18 Mar 2010 14:05:22 +0000</pubDate>
		<guid>http://www.erodtech.com/2006/12/18/homesteadcom-ceo-says-screw-customers/#comment-10364</guid>
		<description>I appreciate your point of view but have over 50 accounts through homestead where I actually help small  business owners build their sites through them and have never hit a glitch.  They have on numerous occasions been quick to help and have gone above and beyond to make sure I was more than satisfied by the end of the help call or ticket.  

They have never given me any reason to look for another host and their CMS system is unbeatable for usability!  Just my opinion I realize but there are two sides to everything.</description>
		<content:encoded><![CDATA[<p>I appreciate your point of view but have over 50 accounts through homestead where I actually help small  business owners build their sites through them and have never hit a glitch.  They have on numerous occasions been quick to help and have gone above and beyond to make sure I was more than satisfied by the end of the help call or ticket.  </p>
<p>They have never given me any reason to look for another host and their CMS system is unbeatable for usability!  Just my opinion I realize but there are two sides to everything.</p>
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		<title>By: ron</title>
		<link>http://www.erodtech.com/2006/12/18/homesteadcom-ceo-says-screw-customers/#comment-10352</link>
		<dc:creator>ron</dc:creator>
		<pubDate>Wed, 20 Jan 2010 18:57:54 +0000</pubDate>
		<guid>http://www.erodtech.com/2006/12/18/homesteadcom-ceo-says-screw-customers/#comment-10352</guid>
		<description>Let's speak some refreshing truth here... Homestead is run by a crook - he is a pompous ars who comes right out and blatantly admits that he is a crook and brags about "firing customers" and stealing their money.  His employees are his trained thugs nothing more and nothing less.  He brags about screwing his customers.  It is all over the internet true renditions by his various victims i.e. Homestead Customers!    And think how many are out there his victims who never put complaints on the internet - or fight back just lie down and take his crap!  (Sorry there are times when only accurate descriptions will work.)

He blows smoke up everyones arses by claiming he his protecting his employees from demoralization (how does that bull taste),  from the general public/the American public/unfortunate Homestead Customers... the ones who dare to complain about the crappy service and crappy product that Homestead shoves down their throats once Homestead has stolen their money!!  Now that is the truth of it.

A perfect analogy is:  J.K. is the serpent ... and the unknowing Newbies of the American Public and Internet world are his prey!  Nothing but the truth here.  He tries in areas of his writings... to candy-coat his malfeasance; but anyone with a functioning brain who does not go "baaah-baaah..." can see right through his candy coated poison.

Let's call a spade a spade... J.K. and his band of well trained thugs (and that is all they are well trained in), are no better than a mugger on the street - the end result is the same!

The truth is anyone who produces a good product and gives good customer service - people/customers do not complain they compliment and appreciate - for 98% of the population that is true! 

Fact...   people would not be signing up as customers and paying Homestead their hard-earned money if Homestead employees/reps were not telling them that Homestead would deliver what they were looking for.  Justin Kitch with his bogus BS that he spews out in his blogs - is taking all of the public to be pooop eating idiots... he insults everyones intelligence!  He is wrong he is not fooling all of the people all of the time... Guess what Justin!  A lot of us know you for who and what you really are!!!

The most incredible part of this hideous story is that Intuit allowed this parasitic money mongering thief to remain at the helm of Homestead... to continue thieving from and demoralizing Homestead Customers... thus delivering the deplorable and unacceptable message to Mr. JK that his evil/dastardly/practices is OK and even gets his "evil creation"   purchased at  170 million and still leaves the crook in charge.... where is Intuits heads at?  What does this say about them????????

Leaves most of us with functioning brains wondering... Birds of a Feather Flock Together... have you noticed that 99% of Cliches are TRUE.

The final question is who is going to have the B- - - - to finally step up to the plate - and put a stop to JK's legal and moral abuse?</description>
		<content:encoded><![CDATA[<p>Let&#8217;s speak some refreshing truth here&#8230; Homestead is run by a crook - he is a pompous ars who comes right out and blatantly admits that he is a crook and brags about &#8220;firing customers&#8221; and stealing their money.  His employees are his trained thugs nothing more and nothing less.  He brags about screwing his customers.  It is all over the internet true renditions by his various victims i.e. Homestead Customers!    And think how many are out there his victims who never put complaints on the internet - or fight back just lie down and take his crap!  (Sorry there are times when only accurate descriptions will work.)</p>
<p>He blows smoke up everyones arses by claiming he his protecting his employees from demoralization (how does that bull taste),  from the general public/the American public/unfortunate Homestead Customers&#8230; the ones who dare to complain about the crappy service and crappy product that Homestead shoves down their throats once Homestead has stolen their money!!  Now that is the truth of it.</p>
<p>A perfect analogy is:  J.K. is the serpent &#8230; and the unknowing Newbies of the American Public and Internet world are his prey!  Nothing but the truth here.  He tries in areas of his writings&#8230; to candy-coat his malfeasance; but anyone with a functioning brain who does not go &#8220;baaah-baaah&#8230;&#8221; can see right through his candy coated poison.</p>
<p>Let&#8217;s call a spade a spade&#8230; J.K. and his band of well trained thugs (and that is all they are well trained in), are no better than a mugger on the street - the end result is the same!</p>
<p>The truth is anyone who produces a good product and gives good customer service - people/customers do not complain they compliment and appreciate - for 98% of the population that is true! </p>
<p>Fact&#8230;   people would not be signing up as customers and paying Homestead their hard-earned money if Homestead employees/reps were not telling them that Homestead would deliver what they were looking for.  Justin Kitch with his bogus BS that he spews out in his blogs - is taking all of the public to be pooop eating idiots&#8230; he insults everyones intelligence!  He is wrong he is not fooling all of the people all of the time&#8230; Guess what Justin!  A lot of us know you for who and what you really are!!!</p>
<p>The most incredible part of this hideous story is that Intuit allowed this parasitic money mongering thief to remain at the helm of Homestead&#8230; to continue thieving from and demoralizing Homestead Customers&#8230; thus delivering the deplorable and unacceptable message to Mr. JK that his evil/dastardly/practices is OK and even gets his &#8220;evil creation&#8221;   purchased at  170 million and still leaves the crook in charge&#8230;. where is Intuits heads at?  What does this say about them????????</p>
<p>Leaves most of us with functioning brains wondering&#8230; Birds of a Feather Flock Together&#8230; have you noticed that 99% of Cliches are TRUE.</p>
<p>The final question is who is going to have the B- - - - to finally step up to the plate - and put a stop to JK&#8217;s legal and moral abuse?</p>
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		<title>By: Cherie</title>
		<link>http://www.erodtech.com/2006/12/18/homesteadcom-ceo-says-screw-customers/#comment-10350</link>
		<dc:creator>Cherie</dc:creator>
		<pubDate>Fri, 15 Jan 2010 21:51:32 +0000</pubDate>
		<guid>http://www.erodtech.com/2006/12/18/homesteadcom-ceo-says-screw-customers/#comment-10350</guid>
		<description>I am soon to be an ex- Homestead customer and I can tell you the biggest mistake Intuit made was leaving Justin Kitch and is Barbarian ways of dealing with Homestead customer in-tact.  Homestead and now Intuit are lucky that there are millions of newbies out there for them to continue to Suck-In and Suck- Money-off of until they suck them dry and toss them aside like so much rubbish.  If money was blood Homestead would be one of the biggest blood suckers there is.

What goes around does come around - often times here in many ways... i.e., bad health,  etc etc. - often times not until the Judgment Day - but the FACT is one day Justin Kitch will receive treatment in kind for the horrid way he and his staffers treat the general public now.   So keep up your abuse Justin God is watching and guess what he is a higher power than you.</description>
		<content:encoded><![CDATA[<p>I am soon to be an ex- Homestead customer and I can tell you the biggest mistake Intuit made was leaving Justin Kitch and is Barbarian ways of dealing with Homestead customer in-tact.  Homestead and now Intuit are lucky that there are millions of newbies out there for them to continue to Suck-In and Suck- Money-off of until they suck them dry and toss them aside like so much rubbish.  If money was blood Homestead would be one of the biggest blood suckers there is.</p>
<p>What goes around does come around - often times here in many ways&#8230; i.e., bad health,  etc etc. - often times not until the Judgment Day - but the FACT is one day Justin Kitch will receive treatment in kind for the horrid way he and his staffers treat the general public now.   So keep up your abuse Justin God is watching and guess what he is a higher power than you.</p>
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		<title>By: Summer</title>
		<link>http://www.erodtech.com/2006/12/18/homesteadcom-ceo-says-screw-customers/#comment-10349</link>
		<dc:creator>Summer</dc:creator>
		<pubDate>Fri, 15 Jan 2010 21:40:53 +0000</pubDate>
		<guid>http://www.erodtech.com/2006/12/18/homesteadcom-ceo-says-screw-customers/#comment-10349</guid>
		<description>Response to Guy's - sewer mouth/commentary above - Guy, your main-course of 4 letter words in your text -- speaks as to the level of your own intelligence and your total lack of couth.  No wonder the one word you do know how to spell is "Moron"!  You sound like a Homestead employee - here's betting you are!</description>
		<content:encoded><![CDATA[<p>Response to Guy&#8217;s - sewer mouth/commentary above - Guy, your main-course of 4 letter words in your text &#8212; speaks as to the level of your own intelligence and your total lack of couth.  No wonder the one word you do know how to spell is &#8220;Moron&#8221;!  You sound like a Homestead employee - here&#8217;s betting you are!</p>
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		<title>By: Cherie Jordache</title>
		<link>http://www.erodtech.com/2006/12/18/homesteadcom-ceo-says-screw-customers/#comment-10348</link>
		<dc:creator>Cherie Jordache</dc:creator>
		<pubDate>Fri, 15 Jan 2010 21:28:41 +0000</pubDate>
		<guid>http://www.erodtech.com/2006/12/18/homesteadcom-ceo-says-screw-customers/#comment-10348</guid>
		<description>Hi...
This is a lot to read off of the computer screen - I tried to print it off so I could read it and all I got was the ads to the right of the information printed but could not get it to print the information.  How can I get this to print -- or save it to my computer.

Would appreciate the help.

Thanks - Cherie</description>
		<content:encoded><![CDATA[<p>Hi&#8230;<br />
This is a lot to read off of the computer screen - I tried to print it off so I could read it and all I got was the ads to the right of the information printed but could not get it to print the information.  How can I get this to print &#8212; or save it to my computer.</p>
<p>Would appreciate the help.</p>
<p>Thanks - Cherie</p>
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		<title>By: Deana</title>
		<link>http://www.erodtech.com/2006/12/18/homesteadcom-ceo-says-screw-customers/#comment-10247</link>
		<dc:creator>Deana</dc:creator>
		<pubDate>Sun, 14 Jun 2009 18:15:57 +0000</pubDate>
		<guid>http://www.erodtech.com/2006/12/18/homesteadcom-ceo-says-screw-customers/#comment-10247</guid>
		<description>Can you please tell me how to get my files transferred from Homestead? I had someone build a site for me and unfortunately they built it on Homestead's server. My domain is hosted by Hostgator, and because Homestead doesn't allow FTP access, Hostgator cannot make the transfer because of security issues.

I must get my files from Homestead. Can you please tell me how you removed yours?</description>
		<content:encoded><![CDATA[<p>Can you please tell me how to get my files transferred from Homestead? I had someone build a site for me and unfortunately they built it on Homestead&#8217;s server. My domain is hosted by Hostgator, and because Homestead doesn&#8217;t allow FTP access, Hostgator cannot make the transfer because of security issues.</p>
<p>I must get my files from Homestead. Can you please tell me how you removed yours?</p>
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		<title>By: Suspiria</title>
		<link>http://www.erodtech.com/2006/12/18/homesteadcom-ceo-says-screw-customers/#comment-10045</link>
		<dc:creator>Suspiria</dc:creator>
		<pubDate>Mon, 09 Mar 2009 12:45:31 +0000</pubDate>
		<guid>http://www.erodtech.com/2006/12/18/homesteadcom-ceo-says-screw-customers/#comment-10045</guid>
		<description>I can't believe I didn't see this sooner.  I was a paying homestead customer years and years ago, and now I realize why the heck the customer service people always acted like they didn't give a rip about me one tiny bit.  

I can appreciate SOME of what Justin said on his blog, but the heavy emphasis on "demoralization" in regard to employees was pretty annoying to read about.  Why is employee morale important while customer morale is NOT?  And its very clear, from that article and also my past experiences with Homestead that this is the case.  If you have issues with Homestead, the customer service people have NO problem treating you like a tiresome burden, and its clear to me now, why that is.  And getting back to the issue of morale, its pretty "demoralizing" as a customer to be told that you come third.  I am sure plenty of Homestead customers were afraid to voice their concerns after reading that.  

It sounds like demoralizing customers is an acceptable method of raising the morale of employees at Homestead.  I am very glad that I never went back to them.</description>
		<content:encoded><![CDATA[<p>I can&#8217;t believe I didn&#8217;t see this sooner.  I was a paying homestead customer years and years ago, and now I realize why the heck the customer service people always acted like they didn&#8217;t give a rip about me one tiny bit.  </p>
<p>I can appreciate SOME of what Justin said on his blog, but the heavy emphasis on &#8220;demoralization&#8221; in regard to employees was pretty annoying to read about.  Why is employee morale important while customer morale is NOT?  And its very clear, from that article and also my past experiences with Homestead that this is the case.  If you have issues with Homestead, the customer service people have NO problem treating you like a tiresome burden, and its clear to me now, why that is.  And getting back to the issue of morale, its pretty &#8220;demoralizing&#8221; as a customer to be told that you come third.  I am sure plenty of Homestead customers were afraid to voice their concerns after reading that.  </p>
<p>It sounds like demoralizing customers is an acceptable method of raising the morale of employees at Homestead.  I am very glad that I never went back to them.</p>
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		<title>By: Ray</title>
		<link>http://www.erodtech.com/2006/12/18/homesteadcom-ceo-says-screw-customers/#comment-9927</link>
		<dc:creator>Ray</dc:creator>
		<pubDate>Thu, 05 Feb 2009 23:26:44 +0000</pubDate>
		<guid>http://www.erodtech.com/2006/12/18/homesteadcom-ceo-says-screw-customers/#comment-9927</guid>
		<description>I understand your frustration, but think you are barking up the wrong tree.  I have a Homestead site, and the Sitebuilder program works good, BUT:

Even if you have never built a website before...if you're goal is to have a website that looks like you paid to have it built for you, and have flexibility to grow as you expand your abilities...Homestead is not your solution.  

Personally I don't have a problem with their crappy looking form elements, etc.  I have found a way to work around a lot of the stuff although in many cases I had to buy seperate programs to build what I need and then upload it (in html) to Sitebuilder.  Mind you, that is not any different than any other way you might find to creatively build your site.

Of course, it doesn't allow you to do anything really dynamic, and herein lies the problem:

Homestead does not appear to me to really care much about improving what they already have.

Not being able to utilize php is a perfect example.  They ran a beta test a few years ago and ultimately "shelved it" because they claimed that not enough users wanted it.  LOL -- ok ok I get it...a lot of the dummies who spend 90 minutes creating their amateur-ish looking website don't want it, which is probably 80% of their customer base...but guess what?

Weblogs are going to take over the traditional website for 90% of those 80%, so that's 72% of Homesteads existing customer base that will likely smarten up and just move over to Wordpress or Blogger eventually anyways.

Ultimately Homestead doesn't care -- they don't care about having a cutting edge program, and I'm thinking there's a good chance it bites them in the ass eventually.

OR...maybe they know something we don't.  Maybe they know they'll be gone in a couple years anyways.</description>
		<content:encoded><![CDATA[<p>I understand your frustration, but think you are barking up the wrong tree.  I have a Homestead site, and the Sitebuilder program works good, BUT:</p>
<p>Even if you have never built a website before&#8230;if you&#8217;re goal is to have a website that looks like you paid to have it built for you, and have flexibility to grow as you expand your abilities&#8230;Homestead is not your solution.  </p>
<p>Personally I don&#8217;t have a problem with their crappy looking form elements, etc.  I have found a way to work around a lot of the stuff although in many cases I had to buy seperate programs to build what I need and then upload it (in html) to Sitebuilder.  Mind you, that is not any different than any other way you might find to creatively build your site.</p>
<p>Of course, it doesn&#8217;t allow you to do anything really dynamic, and herein lies the problem:</p>
<p>Homestead does not appear to me to really care much about improving what they already have.</p>
<p>Not being able to utilize php is a perfect example.  They ran a beta test a few years ago and ultimately &#8220;shelved it&#8221; because they claimed that not enough users wanted it.  LOL &#8212; ok ok I get it&#8230;a lot of the dummies who spend 90 minutes creating their amateur-ish looking website don&#8217;t want it, which is probably 80% of their customer base&#8230;but guess what?</p>
<p>Weblogs are going to take over the traditional website for 90% of those 80%, so that&#8217;s 72% of Homesteads existing customer base that will likely smarten up and just move over to Wordpress or Blogger eventually anyways.</p>
<p>Ultimately Homestead doesn&#8217;t care &#8212; they don&#8217;t care about having a cutting edge program, and I&#8217;m thinking there&#8217;s a good chance it bites them in the ass eventually.</p>
<p>OR&#8230;maybe they know something we don&#8217;t.  Maybe they know they&#8217;ll be gone in a couple years anyways.</p>
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		<title>By: John</title>
		<link>http://www.erodtech.com/2006/12/18/homesteadcom-ceo-says-screw-customers/#comment-9807</link>
		<dc:creator>John</dc:creator>
		<pubDate>Wed, 14 Jan 2009 17:54:03 +0000</pubDate>
		<guid>http://www.erodtech.com/2006/12/18/homesteadcom-ceo-says-screw-customers/#comment-9807</guid>
		<description>Bad day guy?

Since Intuit purchased Homestead for somewhere around $170 million over a year ago I would imagine the customer service has improved?

As a user of many Intuit products including Quick Books Enterprise I have contacted their customer service in the past and have always had a good experience.

Maybe we will start hearing positive comments from Homestead users!</description>
		<content:encoded><![CDATA[<p>Bad day guy?</p>
<p>Since Intuit purchased Homestead for somewhere around $170 million over a year ago I would imagine the customer service has improved?</p>
<p>As a user of many Intuit products including Quick Books Enterprise I have contacted their customer service in the past and have always had a good experience.</p>
<p>Maybe we will start hearing positive comments from Homestead users!</p>
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		<title>By: guy</title>
		<link>http://www.erodtech.com/2006/12/18/homesteadcom-ceo-says-screw-customers/#comment-9791</link>
		<dc:creator>guy</dc:creator>
		<pubDate>Thu, 08 Jan 2009 18:05:09 +0000</pubDate>
		<guid>http://www.erodtech.com/2006/12/18/homesteadcom-ceo-says-screw-customers/#comment-9791</guid>
		<description>Actually the only real problem here is that almost all of you are f**king morons and dont know jack sh*t about computers or the internet. Your the same morons that have no experience and want to build a website and then say hmmmm I only have 20 dollars to spend a month on advertising but I want to be number 1 on google.  I dont personally use homestead because I dont need to use their software. But if your unable to program things on your own and you have to use a drag and drop style piece of software then get used to the fact that it wont have all the functionality in it that you want. If you actually understood how computers worked you would know that often when you make something easy to use it wont have as much functionality. Obviously none of you learned anything from using the very simple homestead software so maybe you should just stop using the internet. And for the guy that got pissed of about the reps response to his suggestions. Well you should be happy because instead of the rep just blowing you off by saying we will look in to it he was honest with you and told you the truth. I would rather have an honest response than a feel good response because if your running a business you need to know the truth. But oh wait your just worried about feeling good sorry to hurt your feelings mr dumbass.</description>
		<content:encoded><![CDATA[<p>Actually the only real problem here is that almost all of you are f**king morons and dont know jack sh*t about computers or the internet. Your the same morons that have no experience and want to build a website and then say hmmmm I only have 20 dollars to spend a month on advertising but I want to be number 1 on google.  I dont personally use homestead because I dont need to use their software. But if your unable to program things on your own and you have to use a drag and drop style piece of software then get used to the fact that it wont have all the functionality in it that you want. If you actually understood how computers worked you would know that often when you make something easy to use it wont have as much functionality. Obviously none of you learned anything from using the very simple homestead software so maybe you should just stop using the internet. And for the guy that got pissed of about the reps response to his suggestions. Well you should be happy because instead of the rep just blowing you off by saying we will look in to it he was honest with you and told you the truth. I would rather have an honest response than a feel good response because if your running a business you need to know the truth. But oh wait your just worried about feeling good sorry to hurt your feelings mr dumbass.</p>
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